Installing Samsung Kies 3 on Windows 10 – error message “Side by side configuration is incorrect”

When trying to install Samsung Kies 3 on a Windows 10 machine, the error message “Side by side configuration is incorrect” was displayed.

The reason to this error is that the Visual C++ 2008 runtime is not installed.

To solve the problem you need to download and install Microsoft Visual C++ 2008.
Download it from these links (directly from Microsoft), install them and then retry the Kies installation:

 

 

No email or folders visible when using IMAP account with Outlook 2013 or Office 365

The problem seems to be caused by two updates from Microsoft; KB2837618 and KB2837643.

There is a simple solution though:

  • Right click on the affected account in the left pane and select IMAP Folders
  • Below the list of folders, uncheck the box for “When displaying hierarchy in Outlook, show only the subscribed folders.
  • Exit Outlook 2013 / Office 365 and restart it
  • At the next synchronization the folders and mail will (hopefully) be visible

Windows 10 desktop disappeared

A Windows 10 user contacted me because the desktop had disappeared.

The first thing to check is if Windows is in “Tablet mode” which disables the desktop.

  • Go to the Control panel
  • Search for “tablet” and click on “Table mode settings”
  • In the “When I sign in” change from “Use the apropriate mode for my hardware” to “Use desktop mode”
  • Log out and log back in again

If this doesn’t help the user profile might have become broken. In this case, the solution is (description below is just short notes taken from my memory):

  • Go to the Control panel and select accounts
  • Create a new account
  • Using a user with administrative rights, copy the content from the users folders like desktop, documents etc to the new user’s folder.
  • Log in using the new user

Microsoft Office 365 SSL certificate error in Outlook [solved]

Clients moving over to Office 365 who had purchased a valid SSL certificate for their mail server still got SSL certificate errors in Outlook and mobile clients. This was despite the mail service was equipped with a valid SSL certificate (not self signed, but issued by a real CA).

It turns out here that Outlook seems to investigate https root domain (i.e. the customer’s web site) for auto configuration before trying autodiscover.customerdomain.com. And if there is no valid SSL certificate installed on the customers web site, an error is displayed. This was verified by examining the customer’s web site logs where we could se repetitive accesses to /autodiscover/autodiscover.xml.

If only Outlook just would have ignored the SSL error and continued to the next method….

A simple solution was just to add a valid SSL certificate to the customer’s web site, and the problem was solved. That way Outlook didn’t get SSL certificate error when trying to retrieve the non-existing autoconfiguration information from the customer’s web site.