No email or folders visible when using IMAP account with Outlook 2013 or Office 365

The problem seems to be caused by two updates from Microsoft; KB2837618 and KB2837643.

There is a simple solution though:

  • Right click on the affected account in the left pane and select IMAP Folders
  • Below the list of folders, uncheck the box for “When displaying hierarchy in Outlook, show only the subscribed folders.
  • Exit Outlook 2013 / Office 365 and restart it
  • At the next synchronization the folders and mail will (hopefully) be visible
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