iPhone, iPad or Mac computers unable to connect to wifi network

The Apple products, iPhone, iPad and Mac computers sometimes has problems when connecting to a wifi network where other devices have no problems. The problem seems to be in the encryption used.

Make sure the router doesn’t have WPA/WPA2 mixed mode enabled, i.e. set it to WPA2 only. If encryption is configurable, use AES (not TKIP or TKIP/AES).

You can also read more about Apple recommendet wifi router settings here: https://support.apple.com/en-us/HT202068

Installing Samsung Kies 3 on Windows 10 – error message “Side by side configuration is incorrect”

When trying to install Samsung Kies 3 on a Windows 10 machine, the error message “Side by side configuration is incorrect” was displayed.

The reason to this error is that the Visual C++ 2008 runtime is not installed.

To solve the problem you need to download and install Microsoft Visual C++ 2008.
Download it from these links (directly from Microsoft), install them and then retry the Kies installation:



No email or folders visible when using IMAP account with Outlook 2013 or Office 365

The problem seems to be caused by two updates from Microsoft; KB2837618 and KB2837643.

There is a simple solution though:

  • Right click on the affected account in the left pane and select IMAP Folders
  • Below the list of folders, uncheck the box for “When displaying hierarchy in Outlook, show only the subscribed folders.
  • Exit Outlook 2013 / Office 365 and restart it
  • At the next synchronization the folders and mail will (hopefully) be visible

10 years anniversary in supplying technical solutions!

Today, august 14, the site celebrates 10 years of supplying technical solutions to tech nerds all over the world! The first post was written on august 14, 2008. Happy anniversary to nerdia.net!

Do you have technical solutions or other things you find would be suitable to publish here – send me a message through the contact form.

Windows 10 desktop disappeared

A Windows 10 user contacted me because the desktop had disappeared.

The first thing to check is if Windows is in “Tablet mode” which disables the desktop.

  • Go to the Control panel
  • Search for “tablet” and click on “Table mode settings”
  • In the “When I sign in” change from “Use the apropriate mode for my hardware” to “Use desktop mode”
  • Log out and log back in again

If this doesn’t help the user profile might have become broken. In this case, the solution is (description below is just short notes taken from my memory):

  • Go to the Control panel and select accounts
  • Create a new account
  • Using a user with administrative rights, copy the content from the users folders like desktop, documents etc to the new user’s folder.
  • Log in using the new user

Ubuntu 14.04, 16.04 and 17.04 Unity, Dash and Launcher missing

If you end up missing the menu etc in Ubuntu 14.04, 16.04 and 17.04, i.e. you only see the desktop but nothing more. You can’t even restart the machine.

It can be resolved like this:

  • Right click on the desktop and select “Start a new terminal”
  • In the terminal window run the following commands;
    sudo apt-get update
    sudo apt-get install --reinstall ubuntu-desktop
    sudo apt-get install --reinstall unity
    sudo shutdown -r now



Random product added to cart along with selected product in PrestaShop [solved]

Using PrestaShop, this was an older shop that had been offline for a couple of years. It had been upgraded in steps from PrestaShop 1.4 via 1.5 to 1.6. While testing it before relaunch of the shop a problem was discovered. Sometimes when adding a product to the shopping cart, another random product was added. When testing the shop in incognito/private mode this happened more frequent.

It turned out to be a discrepancy between cart ID:s in the two tables ps_cart and ps_cart_product.


  1. Use phpMyAdmin or similar to open your PrestaShop database.
  2. Go to the table ps_cart_product, make sure it is ordered by the id_cart column and go to the last page.
  3. Make a note of the highest id_cart value.
  4. Go to the table ps_cart, make sure it is ordered by the id_cart column and go to the last page.
  5. Compare this table’s highest id_cart value with the one you found in ps_cart_product. It will probably be a lower number and this is what is causing the problem. When a visitor puts something in a cart, a new row is created in ps_cart with id_cart value auto incremented but there is already a row in ps_cart_product with this id_cart value from a previous visitor.
  6. Add a new row to ps_cart and in the id_cart field enter the number of the highest value you found in ps_cart_product. Then save the row.
  7. You will probably see some error message about invalid or missing fields but that will be ok as long as the row is saved.



How to move a PrestaShop 1.6 from one domain to another (resolving redirect problems)

There are several descriptions online on how to do this but in one occasion, even though I followed the instructions carefully it kept redirecting me to the old domain name. In my particular case the culprit was that the site used file system cache which was active before the move.

The following procedure fixed my problem. The base of the instructions come from the PrestaShop site with my additions below.

  1. Put the site in Maintenance mode.
  2. Copy all files from the old site (domain) to the new using for example a FTP program.
  3. Dump the old site database to a file and import the database on the new server.
  4. Edit config/settings.inc.php and update the values for _DB_SERVER, _DB_NAME, _DB_USER, _DB_PASSWD and you might need to adjust _PS_DIRECTORY value.
  5. Using phpMyAdmin, go to the table ps_store_url and update the record regarding domain name and physical uri.
  6. Using phpMyAdmin, go to the table ps_configuration and find the records for column name with the records for PS_SHOP_DOMAIN, PS_SHOP_DOMAIN_SSL and __PS_BASE_URI__ and update the values corresponding to the new domain name and base uri.
  7. Using FTP (or other preferred method) clear all content except index.php of the ‘/cache/smarty/compile’ and ‘/cache/smarty/cache’ directories.
  8. Using FTP (or other preferred method) clear all content of the ‘/cache/cachefs’ directory.
  9. Log in to the backend and disable Maintenance mode.

How to convert a certificate PFX file to CRT/KEY using openssl

Your PFX certificate file is protected with a password. It can be converted to CRT and KEY files using SSL:

openssl pkcs12 -in certfile.pfx -nocerts -out keyfile-encrypted.key

When you enter this command you will be asked to type in the pfx file password in order to extract the key. You will be asked to enter a passphrase for the encrypted key. The key will be stored in keyfile-encrypted.key.

The exported keyfile is encrypted but you might need it in unencrypted format. To unencrypt the key, do:

openssl rsa -in keyfile-encrypted.key -out keyfile.key

You will be asked for the passphrase that you entered in the previous step. The unencrypted key will be stored in keyfile.key.

Then it is time to extract the certificate:

openssl pkcs12 -in certfile.pfx -clcerts -nokeys -out certfile.crt

Again, you will need to enter the pfx file password in order to extract the certificate. The certificate will be stored in certfile.crt.

Anchor links does not scroll to the correct position

There are several issues that can cause local anchor links to not scroll to the right position. The first thing to check is if you have an id-tag that has the same name as the anchor. In this case the browser will scroll to the id position instead. The solution is to name the anchor and id with different names.


<div name="myanchor">
<p>Some random text</p>
<a href="#myanchor">Go to some random text</a>

The above example will behave as expected.

But in this example the link will scroll to the h1 instead of the div:

<h1 id="myanchor">
<p>Some other random text</p>
<div name="myanchor">
<p>Some random text</p>
<a href="#myanchor">Go to some random text</a>

To avoid this, make sure the anchors (name) and id have different names.

There are also other sitiuations where the local anchor does not scroll correctly covered in this article.