https://media01.nerdia.net/uploads/nerdia-logo-340x156.png 0 0 Stefan Helander https://media01.nerdia.net/uploads/nerdia-logo-340x156.png Stefan Helander2016-09-16 11:33:162016-09-16 11:42:34osTicket email attachments missing in ticket
osTicket email attachments missing in ticket
Incoming email to osTicket, but attached files from the email message are missing in the ticket.
Make sure attachements are enabled for tickets in osTicket.
- Login as osTicket administrator
- If you are not on the administrative control panel, switch to it by clicking Administrative control panel (top right menu)
- Settings -> Tickets
- Scroll down to the attached files section and click on the Config button
- Make sure the Allow attached material is ticked and optionally select the file types to accept. Also check the allowed file size so it is sufficient.
- Click Save