Incoming email to osTicket, but attached files from the email message are missing in the ticket.
Make sure attachements are enabled for tickets in osTicket.
- Login as osTicket administrator
- If you are not on the administrative control panel, switch to it by clicking Administrative control panel (top right menu)
- Settings -> Tickets
- Scroll down to the attached files section and click on the Config button
- Make sure the Allow attached material is ticked and optionally select the file types to accept. Also check the allowed file size so it is sufficient.
- Click Save