Trillian can’t connect with ICQ, unknown code 27

Sometime in mid July 2009 Trillian users started to experience problems in conneting to their ICQ accounts. Their ICQ account was in working order as they could use ICQ2Go to login. The error message displayed in Trillian is: Error logging into ICQ: Unknown code 27.

The problem is caused by ICQ removing an older ICQ protocol. Trillian have fixed this in their version 3.1.13.0. To upgrade to this version, follow these steps.

  1. Start Trillian.
  2. Pull down the Help menu and select Check for updates.
  3. Select Trillian and click Next.
  4. Follow the instructions to proceed with the update.
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