FreePBX extension receives call from wrong queue

It turned out that the extension earlier had been a dynamic agent for the queue, and it was logged in as an active agent for the queue when the extension was removed from the queue. This caused calls in the queue being sent to the extension still.

Solution: Edit the Queue, add the extension as a dynamic agent, call *45 from the extension (“agent logged off”), dial *45 again (“agent logged in”) and finally dial *45 one more time (“agent logged off”). Now edit the Queue again and remove the extension from dynamic agents.

0 replies

Leave a Reply

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *

6 + 10 =