Disable Joomla! two-factor authentication

The Joomla! two-factor authentication is a great security improvement. But if you got locked out, maybe because your smartphone with the Google Authenticator installed broke down, was factory reset or the app was uninstalled – what to do?

  1. First of all, reinstall the Google Authenticator app back into your smartphone or tablet
  2. Use FTP software or similar to access the Joomla! installation directory
  3. Go to the plugins folder
  4. Rename the folder twofactorauth to something else
  5. Access the backend login page (i.e. /administrator) of your site
  6. Now the secret key field is gone, so proceed and login with just username and password
  7. Once logged in, you can rename the plugin folder back to twofactorauth
  8. Go to Users in the Joomla! backend and find your user account and click on it
  9. Click the Two factor authentication tab and scan the QR code with Google Authenticator on your smartphone/tablet
  10. Done! Now you can login using two factor authentication again
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Posted by on April 26th, 2017 No Comments

SiteOrigin Pagebuilder and widgets not working after site move / migration [solution]

Normally when moving, mirating or deploying a WordPress site, I use the Akeeba Backup plugin for WordPress. This works excellent, also for sites built using SiteOrigin Pagebuilder and SiteOrigin widgets bundle.

If, for some reason, it is not possible to use Akeeba Backup and a more traditional approach is used, like transferring the files using FTP, dumping the database to a SQL file, replacing the urls in the SQL file from the old url to the new, you will run into trouble if the old and new urls have different lengths (number of characters) because Pagebuilder uses something called serialization.

However, there is a solution:

  1. Transfer all the site files using FTP to the new server
  2. Edit wp-config.php on the new server regarding database host, database name, database username and database password
  3. On the old server, use for example phpmyadmin to export the database to a SQL file
  4. On the new server, import the SQL file using for example phpmyadmin
  5. In phpmyadmin on the new server, go to the PREFIX_options table and find the key siteurl and update it to the new url (do not change anything else)
  6. Log in to wp-admin on the new server and install the Better Search and Replace plugin (this one handles serialization)
  7. Go to Tools -> Better Search & Replace
  8. Enter your old url in the “Search for field” and the new url in the “Replace with” field
  9. Click the “Run Search/Replace” button (this will simulate the search and replace process)
  10. If everything looks normal and it reports there are a number of replacement possible, deselect “Run as dry run” and click the button again
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Posted by on March 29th, 2017 No Comments

SIP-client behind NAT disconnects incoming external call after 8-10 seconds

Scenario: a SIP server running Elastix (Asterisk and FreePBX) with SIP-clients behind NAT. Outgoing calls from the clients (which where CounterPath Xten and Siemens Gigaset C530ip, i.e. completely different brands) works well, but incoming calls are disconnected after 8-10 seconds.

Googleing the problem suggests the problem is caused by a SIP REINVITE on the client side, which can’t happen because of NAT. During testing, I discovered that calls between SIP-phones connected to the same SIP PBX worked fine, even between different locations. Only calls that originated externally would be interrupted.

This made me focus on the trunks instead and I found out that the problem indeed was a REINVITE but it occured on the trunk side.

The solution was to add the following lines to the PEER DETAILS and USER DETAILS on the trunk configuration in the SIP server:

directmedia=no
canreinvite=no

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Posted by on February 2nd, 2017 No Comments

Footer widgets not displaying when using Cherry Framework 4 for WordPress

To make the footer widgets visible when using the Cherry Framework 4 template for WordPress:

  • Under Cherry in the backend menu, select Static Area Builder
  • In the Footer Top section, click on the Footer Sidebars
  • In the .col-xs-*, .col-sm-*, .col-md-* and .col-lg-* select the desired widget size for each screen size (i.e. select anyting else than “none” to make the footer widgets visible)
  • Click Save statics (bottom right of the screen)
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Posted by on November 9th, 2016 No Comments

Ispconfig3 php5-fpm Error 500 Internal server error

When trying to change a client website on a Ispconfig3 host from Fast-CGI to PHP-FPM the page just gave Error 500 Internal server error. Investigating the site error log showed lines like:

[Sat Oct 22 10:39:56 2016] [error] [client xx.xx.xx.xx] (2)No such file or directory: FastCGI: failed to connect to server "/var/www/clients/client6/web447/cgi-bin/php5-fcgi-*-80-domain.xx": connect() failed
[Sat Oct 22 10:39:56 2016] [error] [client xx.xx.xx.xx] FastCGI: incomplete headers (0 bytes) received from server "/var/www/clients/client6/web447/cgi-bin/php5-fcgi-*-80-domain.xx"

Checking the status of PHP-FPM by the command:

service php5-fpm status

gave the result “not running”.

Investigating the PHP-log file, /var/log/php5-fpm.log, displayed lines like:

[22-Oct-2016 10:34:53] ERROR: [pool web405] cannot get uid for user 'web405'
[22-Oct-2016 10:34:53] ERROR: FPM initialization failed

However, the site widh id 405 and user web405 did no longer exist on the server and has been left there by Ispconfig3 for unknown reasons.

The solution was to manually remove the file /etc/php5/fpm/pool.d/web405.conf file and then:

service php5-fpm restart
service apache2 restart
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Posted by on October 22nd, 2016 No Comments

Joomla problem after upgrading to 3.6.3 – Error decoding JSON data: object property name separator ‘:’ expected the bad data is: {“”}

After upgrading to Joomla 3.6.3 I got this error message when trying to login to administrator:

Error decoding JSON data: object property name separator ':' expected the bad data is: {""}

Solution was found here using the method suggested by Brent Laminack.

You need to issue the following SQL command using for example phpmyadmin:

update TABLEPREFIX_modules set params = '' where params like '%{""}%';

Note that you must replace TABLEPREFIX above with the prefix your Joomla installation is using.

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Posted by on October 20th, 2016 No Comments

Magento 2.1 setup readiness check fails – PHP version is empty

If the Magento 2.1 setup readiness check fails with an error message displaying nothing for the PHP version, similar to this:

PHP Version Check
Your PHP version is . The required PHP version is . Hide detail

You might also see error messages about open basedir restrictions, similar to this:

Cannot determine required PHP extensions: Warning: is_dir(): open_basedir restriction in effect. File(/etc/pki/tls/certs) is not within the allowed path(s):

The reason can be that Magento is by default expecting SSL/TLS. If not used, the above can occur.

Solution:

Edit the composer.json file and add a line to the config section so it looks like this:

 "config": {
  "use-include-path": true,
  "disable-tls": true
 },

I.e. add the line “disable-tls”: true (and don’t forget to add a “,” last on the preceding line). Now restart the setup.

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Posted by on October 5th, 2016 No Comments

osTicket email attachments missing in ticket

Incoming email to osTicket, but attached files from the email message are missing in the ticket.

Make sure attachements are enabled for tickets in osTicket.

  1. Login as osTicket administrator
  2. If you are not on the administrative control panel, switch to it by clicking Administrative control panel (top right menu)
  3. Settings -> Tickets
  4. Scroll down to the attached files section and click on the Config button
  5. Make sure the Allow attached material is ticked and optionally select the file types to accept. Also check the allowed file size so it is sufficient.
  6. Click Save
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Posted by on September 16th, 2016 No Comments

Import visit card file contacts (VCF) to Windows 7, 8 and 10 Contacts

In Windows 7. 8 or 10 Contacts there is only a possibility to import contacts in CSV format. If you have your contacts in  VCF files you need to use Windows Live mail program in order to import them.

First of all, if you have your contacts in many different VCF files it can be convenient to combine them into one single file. That way you can import one file instead of thousands. This post describes how to combine them.

  1. Download Windows Live mail here.
  2. Install Windows Live mail on your computer.
  3. Open Windows Live mail and configure your mail account.
  4. Click on Contacts and when asked, log in to your Windows Live account (i.e. the same Microsoft account used to log in to your computer running Windows 7, 8 or 10)
  5. Click Import, select Visit card (.vcf)
  6. Select your VCF file and import it.

 

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Posted by on August 23rd, 2016 No Comments

osTicket ‘Access denied’ after upgrade to 1.9.14

After uploading/copying the files from the upload directory to a osTicket installation in order to upgrade it to osTicket 1.9.14, I got the error message ‘Access denied’ when trying to login as administrator to finalize the upgrade. Deleting the osTicket session cookie did not help either.

It turned out that the problem was that all files in the distribution ZIP-file had file permission ‘000’ causing the trouble. A ls -l looked like this:

---------- 1 webNNN clientX 5162 jun 11 18:22 login.php
---------- 1 webNNN clientX 980 jun 11 18:22 logo.php
---------- 1 webNNN clientX 714 jun 11 18:22 logout.php
---------- 1 webNNN clientX 1584 jun 11 18:22 main.inc.php
---------- 1 webNNN clientX 930 jun 11 18:22 offline.php
---------- 1 webNNN clientX 2830 jun 11 18:22 open.php

A simple fix was needed. Make sure you are in the upload folder of the unpacked distribution zip when you do this:

chmod 644 `find . -type f -print`

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Posted by on June 20th, 2016 No Comments