Posts

Stefan Helander

Samsung SL-M3375FD scan to email and SMB stopped working

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Samsung multi function laser printer SL-M3375FD could suddenly not send email (scan to email) and SMB shares stopped working. Logging in to the printer web interface, using the test function for the SMTP settings just resulted in “failed” when it tried to authenticate to the email server.

Recently the email server’s SSL-certificate was updated because it was about to expire and about this time the scan to email stopped working.

The solution was simply to update the printer firmware. It was running a firmware from 2014 but updating to the latest one download here solved the problem both concerning email and SMB shares.

Stefan Helander

Installing Samsung Kies 3 on Windows 10 – error message “Side by side configuration is incorrect”

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When trying to install Samsung Kies 3 on a Windows 10 machine, the error message “Side by side configuration is incorrect” was displayed.

The reason to this error is that the Visual C++ 2008 runtime is not installed.

To solve the problem you need to download and install Microsoft Visual C++ 2008.
Download it from these links (directly from Microsoft), install them and then retry the Kies installation:

 

 

Stefan Helander

Install Ubuntu 14.04 on Samsung Ultrabook Ativ Book 9

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To install Ubuntu 14.04 on a Samung Ultrabook Ativ Book 9, this is how to do it.

I decided to keep the factory installed Windows 8.1 beside my Ubuntu install using dual boot. Thanks to enrish for the basic info. I found out there is no need to shrink the Windows 8.1 partition as long there is space enough for Ubuntu. The Ubuntu installation will do this for you. Before you do anything – make sure you have a backup as usual. If you decide not to keep the Windows 8.1 install, do keep the recovery partitions. No need to install any screen drivers, Ubuntu worked out of the box.

  1. In WIndows, run the Samsung Update Utility and update everything including BIOS/firmware.
  2. In Window Control Panel go to Power options and click on Choose what the power button does. Click on Change settings that are currently unavailable then scroll down and deselect Turn on fast startup (source http://askubuntu.com/questions/221835/installing-ubuntu-on-a-pre-installed-windows-8-64-bit-system-uefi-supported). Restart your system.
  3. When booting, press F2 to enter the setup.
  4. In the Boot section, disable Fastboot
  5. Insert the USB flash drive with Ubuntu ISO (prepared with create startup disk on another computer). 
  6. Configure boot device order, setting the flash drive to be the first option.
  7. Save and reboot. Now the system should be booting on the flash drive.
  8. Select to Install Ubuntu. During installation Ubuntu will recognize that you have Windows 8.1 installed and you have the option to install Ubuntu beside the Windows 8.1. The Ubuntu install will shrink the Windows 8.1 partition to make room for Ubuntu. By dragging the vertical bar you can decide how large the partitions for Windows vs Ubuntu should be. Continue installing Ubuntu as usual.
  9. After installing Ubuntu, unplug the flashdrive and when booting, press F2 and enable Fastboot again.

 

Stefan Helander

Samsung Ultrabook series 5 loses wifi connection intermittently

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On a rather new Samsung Ultrabook series 5 we had intermittent / sporadic connection problems on some wifi networks. The status for the network shifts forth and back between ok and “No internet access”. This doesn’t happen on all wifi networks. It seems the problem is the 802.11n mode, especially in a crowded wifi environment.

The solution (or workaround) is to disable the 802.11n mode in the wifi driver for the Intel(R) Centrino(R) Advanced-N 6235 chipset. This gives a lower bandwidth connection but on the other hand, a stable connection.

  1. Go to the Control panel
  2. Open Network connections (search for it if you have troble to find it)
  3. Right click on your wifi connection and select Properties
  4. Click Configure in the upper part of the box (my screenshot is danish, so it is the button labeled “Konfigurer…”)

    Intel Centrino Advanced N-6235

    Intel Centrino Advanced N-6235

  5. Click on the Advanced tab
  6. Find the 802.11n mode status configuration parameter and select to set it inactive (off)
  7. Click Save / OK in the bottom

 

 

Stefan Helander

[Solved] Samsung Galaxy Note II (GT-7105) + Plantronics Voyager Legend bluetooth headset poor audio quality

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I recently bought a Plantronics Voyager Legend headset to use with my Samsung Galaxy Note II phone. It worked fine for a day or two, then I started to experience poor sound quality. Especially the person I was talking to had real trouble hearing me. Restarting bluetooth in the Samsung or restarting the Plantronics headset did not help. But restarting the Samsung Galaxy Note II resolved the problem momentarily – after a day or two the problem returned.

Before returning the headset to the dealer I decided to have a look at Plantronics website and found out there are a firmware update procedure availible on their website. To get the update software running on my Windows 8 PC I had to run the installer as administrator. When returning to the update window in the browser (yes, the update procedure is done all in the browser), I found my headset was running firmware version 44 and an update would update it to version 93.

After updating the firmware all quality issues where gone. 

To update the Plantronics headset visit http://www.plantronics.com/us/support/myheadset/updater/