Entries by Stefan Helander

Ispconfig3 php5-fpm Error 500 Internal server error

When trying to change a client website on a Ispconfig3 host from Fast-CGI to PHP-FPM the page just gave Error 500 Internal server error. Investigating the site error log showed lines like: [Sat Oct 22 10:39:56 2016] [error] [client xx.xx.xx.xx] (2)No such file or directory: FastCGI: failed to connect to server “/var/www/clients/client6/web447/cgi-bin/php5-fcgi-*-80-domain.xx”: connect() failed [Sat […]

Joomla problem after upgrading to 3.6.3 – Error decoding JSON data: object property name separator ‘:’ expected the bad data is: {“”}

After upgrading to Joomla 3.6.3 I got this error message when trying to login to administrator: Error decoding JSON data: object property name separator ‘:’ expected the bad data is: {“”} Solution was found here using the method suggested by Brent Laminack. You need to issue the following SQL command using for example phpmyadmin: update TABLEPREFIX_modules […]

osTicket email attachments missing in ticket

Incoming email to osTicket, but attached files from the email message are missing in the ticket. Make sure attachements are enabled for tickets in osTicket. Login as osTicket administrator If you are not on the administrative control panel, switch to it by clicking Administrative control panel (top right menu) Settings -> Tickets Scroll down to […]

osTicket ‘Access denied’ after upgrade to 1.9.14

After uploading/copying the files from the upload directory to a osTicket installation in order to upgrade it to osTicket 1.9.14, I got the error message ‘Access denied’ when trying to login as administrator to finalize the upgrade. Deleting the osTicket session cookie did not help either. It turned out that the problem was that all […]